KeepingWellNEL will be closing on 30 June 2023! The KWNEL website will still provide wellbeing information, signposting to other services and access to self-help resources, but with immediate effect, the service will no longer accept new clients, or provide support.
Home » Wellbeing box update

Having trouble downloading your StoryShot App?

Download our quick ‘how to guide’ to help you access your app. You will have received your code in a previous email – please do check your junk/spam inbox. Access your voucher as soon as possible, your StoryShotApp code will remain valid until 28 February 2023.

Wellbeing Box FAQ’s

My Wellbeing Box has not arrived – what do I do?

We are sorry for any delays in your box arriving. Due to the Wellbeing Boxes being dispatched in batches and the national postal strikes, delivery dates will vary. Yodel are the couriers who will be delivering your parcel. They will attempt delivery three times and will send correspondence via email. In the email it will provide an update on your Wellbeing Box under the name ‘homemovebox’. Please check your emails including your junk and spam folder to see if you have had any updates from Yodel before getting in contact with us. If you still have not received your box by Monday 5th December, please provide your full name and address and we will contact the delivery company to see if there is an issue with delivery.

Can I still join the Journalling Webinar or the Mindful Colouring Webinar if my Box has not arrived?

YES  – you can download digital versions of the pages you need for both sessions by visiting

Can my colleagues who do not have a Wellbeing Box also join the Journalling Webinar or the Mindful Colouring Session?

YES – the sessions are open to all health and care colleagues in north east London. We would love you to share the webinars with your colleagues. They can download digital versions of the pages needed for both sessions by visiting

My Love2Shop Voucher isn’t working?

To select the retail store of your choice and to use your £5 voucher, go to and input your code which you will have received in a previous email from us. Please check your junk/spam inbox before getting in contact with us. Your Love2Shop voucher is valid until 28 February 2023.

I have gone onto the Love2Shop website and have selected the retail store I would like to use my voucher at but have not received a confirmation email from Love2Shop Voucher?                                  

If you are awaiting your confirmation email from Love2Shop Voucher after activating your voucher and selecting the retailer of your choice (check your spam and junk inbox), please contact Love2Shop directly to look into this issue for you –

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